Setiawan, Dedi and Windarto, Gregorius Jarot (2024) Hubungan Kualitas Pelayanan Khitan Modern Terhadap Kepuasan Orang Tua atau Wali Pasien pada Khitanspace Yogyakarta. Analisis “Jurnal Bisnis dan Akuntansi”, 26 (1). pp. 36-45. ISSN 1978-9750

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Abstract

This study aims to determine the relationship between modern circumcision services and parental or guardian satisfaction at Khitanspace Yogyakarta. This research uses quantitative data with (1) a Likert scale to assess the quality of modern circumcision services at Khitanspace Yogyakarta and (2) Spearman's rank correlation test to examine the relationship between service quality and parental or guardian satisfaction. The variables considered by respondents include the circumcision method (X.1), pricing (X.2), staff friendliness (X.3), complaint handling or customer service response (X.4), cleanliness of Khitanspace Yogyakarta (X.5), and merchandise & gifts (X.6). These factors show a significant relationship as the calculated r-value is greater than the table r-value. However, the variable of comfort during the circumcision process (X.7) does not show a significant relationship, as its r-value is lower than the table r-value. The findings suggest that although comfort during circumcision at Khitanspace is generally satisfactory, further improvements are needed to differentiate it from other circumcision service providers.

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