Wulandari, Seicilia Eka and Subiyantoro, H (2025) Pengurusan Surat Masuk di Badan Kepegawaian, Pendidikan, (BKPPD) Kabupaten Magelang. Caritas pro Serviam, 51 (02). pp. 31-49. ISSN 1410 4547

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Abstract

The administrative process within government agencies is crucial. The organizational hierarchy ensures that issues from the lower to the upper levels are always interconnected. Issues within an agency can be communicated through letters, therefore, managing incoming mail is crucial. Incoming mail management encompasses the entire process of receiving, recording, distributing, and archiving these letters so that they can be followed up appropriately and efficiently. Good management is crucial for maintaining a smooth flow of communication and ensuring that each letter is handled according to priority. The Regional Personnel, Education, and Training Agency of Magelang Regency is the government agency responsible for personnel management, human resource development, and the training and education of civil servants within the local government who will serve the public. Therefore, the incoming mail management process must be carried out efficiently and effectively to ensure rapid decision-making.

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