Budy, Antonyus and Budiningsih, Benedicta (2017) TINGKAT KEPUASAN PAS lEN PESERTA BPJS -ICESEHATAN TERHADAP PELAYANANRA\VAT JALAN DI RUMAH SAKIT P ANTI NUGROHO. ANALISIS, 12 (01). pp. 47-59. ISSN 1978-9750

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Abstract

Social Insurance Administration Organization (BPJS) of health is highlighted by many parties. The health insurance programmed by the government is criticised because there is no sufficient service. Refusal of thy patients, length of queue time, complicated administration, second class serviq,e, and unavailability of medicine often occur in the news of Social security administrator for health. The research result, however, shows astonoshing fact. Patients are not dissapointed; they even feel satisfied. There is almost no complaint in mass media. It happens because they get good service. They complain when they do not get good service, such as health facility 1 or 2. Therefore, it is the program of Social security administrator for health that needs to be criticised but the institution administering health service, like clinics and hospitals. They are the ones that determine the patients' level of satisfaction.

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